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Return Policy

We thank you for your dealings with the Saudi Industrial Treasure Company. To ensure your satisfaction, the most important points of the return and exchange policy are clarified:


  • The customer has the right to return within 24 hours from the date of the order
  • The customer has the right to cancel within 24 hours from the date of the request
  • The customer has the right to exchange within 24 hours from the date of the request

A cancellation request is submitted via the website or by communicating with the Support team through the official means of communication for the Desert Treasure (WhatsApp - phone call - email)


Gold and processed gold are excluded from return and exchange, except in the following cases


  1. The product does not conform to the specifications
  2. The product contains a manufacturer defect
  3.  The period for raising the return request shall not exceed 3 days from the date of receiving the product

In the event of any of the reasons mentioned, the customer can raise a return request through the website or communicate with the support team through the official means of communication, and the full amount will be returned, including the costs of shipping the product from the customer to us.


?When do I receive my refunds

After receiving the product and examining it by our expert team, the money will be returned to the customer according to the payment method used to purchase (bank transfer within 2 weeks or credit cards after deducting the fees of the banks or contracting companies) within 30 days from the date of receiving the product from us